Your tasks:

• Together with the Front Office Manager, you will lead the Front Office team (approx. 12 people) 
• You are the contact person for our international hotel guests and actively support your team  
• You are there for our guests from check-in to personal care and check-out 
• Administration and correspondence in German, French and English is no problem for you 
• You have already gained experience with the Protel hotel programme (an advantage) 
• Telephone service, guest bookkeeping, cash management and accounts receivable are a matter of course for you 
• You monitor the reservation and invoice control as well as the daily financial statements 
• Sales and upselling of various offers in the hotel (spa, wellness, sports, etc.) 
• You will be responsible for scheduling the team, including time control (Mirus) 
• You are jointly responsible for the booking/processing of group reservations and events 
• You are motivated when it comes to the further development of processes and standards 
• You are the contact person for training of any kind for the team 

What you should bring with you:

• You enjoy welcoming our international guests 
• You have great enthusiasm for the 5-star hotel industry 
• You are a service-orientated person with attention to detail and perfection 
• You have completed training in the hotel or catering industry  
• You have a competent and charming demeanour with a well-groomed appearance 
• You are a service-orientated person with a reliable way of working and an entrepreneurial mindset 
• You have a good command of German and a good command of French and English (oral and written) 

What you can expect from us:

• You benefit from worldwide Friends & Family rates 
• You can use our wellness and fitness area free of charge in your free time 
• You will receive a discount on all SPA treatments and in our restaurants 
• An exciting employee activity programme awaits you during your free time 
• We support you with further training, seminars and much more 
• A varied daily routine awaits you in our diverse hotel 
• We will help you find accommodation