We are looking for a dedicated and friendly Front Office Agent to join our team. As the first point of contact for our guests, you play a key role in creating memorable first impressions and delivering exceptional service throughout their stay. You are also happy to occasionally cover Night Auditor shifts and enjoy working independently during the night.

If you are passionate about hospitality, enjoy working with people from around the world, and thrive in a luxury hotel environment, we would love to hear from you.

Front-Office Agent & Relief Night Auditor (m/f/d) 100 %

Your tasks at the Front Office:

  • Welcome and assist our international guests with genuine hospitality and 5-star service.
  • Create unforgettable guest experiences from arrival to departure.
  • Handle and manage reservations for the hotel and our three restaurants.
  • Coordinate closely with all hotel departments to ensure seamless guest experiences.
  • Act as a knowledgeable and reliable contact person throughout our guests' stay.

Your tasks as Relief Night Auditor: 

  • Take care of our guests during the night.
  • Manage late check-ins and early check-outs, including guest transfers with our electric vehicle.
  • Carry out hotel inspections, security rounds and guest safety checks.
  • Perform various transport, housekeeping support and waste disposal tasks.
  • Complete administrative Front Office duties and the daily financial closing.
  • Verify and post daily revenues.
  • Act as the responsible person for the hotel during the night.
  • Prepare selected dishes from our Room Service menu when required.

What you should bring with you:

  • A genuine passion for hospitality and teamwork.
  • A warm, positive and service-oriented personality.
  • Completed vocational training and several years of professional experience in Switzerland.
  • A professional appearance and confident manner.
  • A valid Category B driving licence.
  • Good command of German, English and French.
  • Reliability, flexibility and attention to detail.

What you can expect: 

  • Complimentary access to our spa and fitness facilities during your free time.
  • Support for further education, training courses and professional development.
  • A varied and exciting working environment in a modern 5-star Grand Hotel.
  • Attractive Friends & Family rates at partner hotels worldwide.

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