From 1 May or by arrangement, we are looking for a Front Office Manager (m/f/d) to join our team. As a Front Office Manager, you will be the first point of contact for our guests and play a key role in creating a positive first impression. You will lead a team of around 10 people and take on responsibility. If you are a service-orientated person with excellent communication skills, we would like to get to know you.

Front-Office Manager (m/f/d) 100 %

Your tasks:

  • You are responsible for the overall management and operation of the reception desk
  • You are the contact person for our international hotel guests and actively support your team 
  • You are there for our guests from reception and check-in to personal care and check-out
  • Administration and correspondence in German, French and English is no problem for you
  • You have already gained experience with the Protel hotel programme (an advantage)
  • Telephone service, guest bookkeeping, cash management and accounts receivable are a matter of course for you
  • You monitor the reservation and invoice control as well as the daily financial statements
  • Sales and upselling of various offers in the hotel (spa, wellness, sports, etc.)
  • You manage the reception team including concierge and night porter (10 - 15 people)
  • You will be responsible for scheduling the team, including time control (Mirus)
  • You are the contact person for training of any kind for the team
  • You are motivated when it comes to the further development of processes and standards

What you should bring with you:

  • You enjoy welcoming our international guests
  • You have great enthusiasm for the 5-star hotel industry
  • You are a service-orientated person with attention to detail and perfection
  • You have completed training in the hotel and catering industry
  • Perhaps you have already gained experience in the upscale hotel industry (an advantage)
  • You have a competent and charming demeanour with a well-groomed appearance
  • You support the team and think entrepreneurially
  • You are a service-orientated person with a reliable way of working
  • You have a good command of German and a good command of French and English (oral and written)
  • You have already gained professional experience in Switzerland

What you can expect from us:

  • You can use our wellness and fitness area free of charge in your free time
  • We will support you with further training, seminars and much more
  • A varied daily routine awaits you in our diverse company
  • Benefit from worldwide Friends & Family rates
double room superior



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