Your tasks:

• You are responsible for the overall management and operation of the reception desk
• You are the contact person for our international hotel guests and actively support your team 
• You are there for our guests from reception and check-in to personal care and check-out
• Administration and correspondence in German, French and English is no problem for you
• You have already gained experience with the Protel hotel programme (an advantage)
• Telephone service, guest bookkeeping, cash management and accounts receivable are a matter of course for you
• You monitor the reservation and invoice control as well as the daily financial statements
• Sales and upselling of various offers in the hotel (spa, wellness, sports, etc.)
• You manage the reception team including concierge and night porter (10 - 15 people)
• You will be responsible for scheduling the team, including time control (Mirus)
• You are the contact person for training of any kind for the team
• You are motivated when it comes to the further development of processes and standards

What you should bring with you:

• You enjoy welcoming our international guests
• You have great enthusiasm for the 5-star hotel industry
• You are a service-orientated person with attention to detail and perfection
• You have completed training in the hotel and catering industry
• Perhaps you have already gained experience in the upscale hotel industry (an advantage)
• You have a competent and charming demeanour with a well-groomed appearance
• You support the team and think entrepreneurially
• You are a service-orientated person with a reliable way of working
• You have a good command of German and a good command of French and English (oral and written)
• You have already gained professional experience in Switzerland

What you can expect from us:

• You can use our wellness and fitness area free of charge in your free time
• We will support you with further training, seminars and much more
• A varied daily routine awaits you in our diverse company
• Benefit from worldwide Friends & Family rates